UPDATE AS OF WEDNESDAY 20TH MAY :
Now despatching orders within 3 TO 4 working days.
Please allow up to 10 further days for Royal Mail to deliver. Usual delivery is between 3 to 5 working days. WE WOULD BE GRATEFUL IF YOU ALLOW THIS PERIOD OF TIME BEFORE CONTACTING US.
We want to keep you updated about how we’re now improving our service to customers, while ensuring the safety of our staff.
As some of you may have experienced, due to all the changes we’ve had to make to ensure safe working practices, some of your online orders have been delayed.
We are truly sorry for this and incredibly grateful for your patience and loyalty during these challenging times. It’s made a real difference to us all.
The ordering situation is also now improving every day. Delays are being reduced and we’re working as hard as possible to deal swiftly with any enquiries you have – again, please bear in mind that our customer service can’t be exactly as we’d like right now.
The big unknown is the length of time Royal Mail will take to delivery - we are hearing of customers receiving their parcels up to 2 weeks after it leaves our depot. Unfortunately we do not track Royal Mail at this moment in time, but again are working hard to be able to do this very soon.
If your order contains more than 5 nail paints or has a value over £50, it will be sent by UPS. Delivery timing is quicker with them, but we have also had days when they have not been able to pick up from us.
If your order is sent via UPS you will receive tracking updates from them. Unfortunately we are not able to track Royal Mail parcels right now, but are working to have that in place by mid June.
We are, of course, keeping our services under constant review and will follow Government advice at all times.
Thanks again for staying with us. We really are so happy to be able to send you all your favourite Barry M products.
Stay safe, stay home, and stay well.
The Barry M Team.
Follow us on Instagram and facebook where we’ll be posting interactive content, top tips and positive vibes to keep your spirits lifted throughout this time - and checkout our new Tik Tok account for a bit of fun.
MARCH 2020 MESSAGE FROM OUR MANAGING DIRECTOR
To all our customers
These are strange and difficult times. I wanted to take this opportunity to update you all about Barry M and how we hope to continue looking after our customers’ needs while ensuring the safety of our staff. Our office team are now working from home and, as of today, I have made the decision to close our factory in London. However, for the time being, our Online Orders Department remains OPEN (our local team is observing strict distancing protocols at work).
APRIL 7TH UPDATE : ORDERS DESPATCHED UP TO WEDNESDAY 1ST
WE ARE AIMING TO DESPATCH WITHIN 5 WORKING DAYS (BUT PLEASE ALSO ALLOW FOR ROYAL MAIL/UPS SLOWER DELIVERIES)
While we want to give you the opportunity to buy your favourite make up from Barry M we will, of course, keep this service under constant review and follow Government advice at all times.
So for now, you can still shop all of your favourite products online at BarryM.com – however, whilst we’re trying our best to get your orders out to you on time, please bear in mind that deliveries could take a little longer than usual as we change how we pick and pack.
We’re all in this together, please stay at home and stay safe.
Thanks for your loyalty to Barry M.
Follow us on Instagram and facebook where we’ll be posting fun interactive content, top tips and positive vibes to keep your spirits lifted throughout this time.